Guest Satisfaction Survey
Ask guests about the stay while they still remember it, with ratings per area so you know whether to fix the room or the breakfast.
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Opens in the builder. Nothing is saved until you edit it.
- Fields
- 16 questions
- Theme
- Sunset, switchable in the preview
- Updated
- 11 August 2026
Categories
- Hospitality
- Hospitality Forms
- Survey Forms
- Feedback Forms
Ideal for
- Hotels
- Guest houses
- Holiday lets
- Hospitality managers
Best used in
- Post stay follow up
- Review generation
- Service quality
About this template
A single overall rating for a hotel stay hides everything you would want to fix. Rating cleanliness, comfort, staff, breakfast, and value separately means a four star average stops being a mystery and starts pointing at one specific thing.
The question about whether a problem was reported at the time is the most operationally useful field on the form. A complaint that was raised and not resolved is a training issue, one that was never raised is a visibility issue, and the two need completely different responses from a manager.
The review consent checkbox lets you ask for a public review only from guests who already said they enjoyed it, which is both more effective and less irritating than asking everybody. Send this the morning after departure, while the detail is still recoverable.
Templates are a starting point, not legal or professional advice. Where a form carries consent, medical, or contractual wording, have somebody qualified review it against the rules that apply to you before you publish.
Fields in this template
- Your nameShort text
- Email addressEmail
- Room numberShort text
- Date you leftDate
- Overall stayStar rating
- CleanlinessStar rating
- Room comfortStar rating
- Staff and serviceStar rating
- BreakfastStar rating
- Value for moneyStar rating
- How likely are you to recommend us?Opinion scale
- What did you enjoy most?Long text
- Did anything go wrong?Long text
- If something went wrong, did you tell us at the time?Single choice
- Would you stay with us again?Single choice
- PermissionMultiple choice
Every field can be renamed, reordered, made optional, or removed once the template is open in the builder.
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