Net Promoter Score Survey
The standard two question NPS survey, plus one optional follow up, so you get a trackable number and the reason behind it.
Powered by deoochform
Opens in the builder. Nothing is saved until you edit it.
- Fields
- 7 questions
- Theme
- Ocean, switchable in the preview
- Updated
- 11 August 2026
Categories
- Survey
- Survey Forms
- Feedback Forms
- NPS Forms
Ideal for
- Product teams
- Customer success
- Founders
- Support leads
Best used in
- Quarterly NPS
- Post purchase surveys
- Renewal checks
About this template
NPS is only useful if you ask it the same way every time, which is why this form keeps the standard wording and the standard zero to ten scale rather than improving on either. Change the phrasing and you lose the ability to compare against your own history, which was the point.
The reason field is required, and that is the deliberate difference from a bare score. A number tells you something moved, and only the reason tells you what to do about it, so making it mandatory costs a few completions and repays them in usable material.
The permission question turns detractors into conversations rather than statistics. Keep the account field hidden and prefilled so you can join scores to customer records without asking, and send the survey on a fixed cadence so the trend line means something.
Templates are a starting point, not legal or professional advice. Where a form carries consent, medical, or contractual wording, have somebody qualified review it against the rules that apply to you before you publish.
Fields in this template
- How likely are you to recommend us to a friend or colleague?*Opinion scale
- What is the main reason for your score?*Long text
- What would it take to score us higher?Long text
- How long have you been a customer?Dropdown
- May we contact you about your answer?Single choice
- Email addressEmail
- AccountHidden field
Every field can be renamed, reordered, made optional, or removed once the template is open in the builder.
Related templates
Browse all templates- Customer Feedback Survey
Customer Feedback Survey
How satisfied are you overall?Very satisfiedSatisfiedNeutralHow likely are you to recommend us?What did we do well?Product qualityValue for moneyCustomer supportWhat could we do better?May we follow up about your answers?YesNoEmail addressFind out how customers rate your product or service, and what would make them recommend you to someone else.
- Product Feedback Form
Product Feedback Form
Which part of the product is this about?What kind of feedback is this?Something is confusingSomething is missingSomething is slowTell us moreHow often does this affect you?How much does it get in your way?Screenshot, if it helpsChoose a fileEmail address, if you want a replyPlanCollect feedback tied to a specific part of the product, so it lands with the team that owns it instead of in a general inbox.
- Website Feedback Form
Website Feedback Form
Did you find what you were looking for?YesPartlyNoWhat brought you here today?What were you hoping to find?How easy was it to find your way around?What would you change about this page?Email address, if you would like a replyPageReferrerDeviceAsk visitors whether they found what they came for, and capture the page and device automatically so you can reproduce the problem.