Refund Request Form
Handle refunds without a thread. The order number, the reason, and the evidence arrive together, so a decision takes one look.
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Opens in the builder. Nothing is saved until you edit it.
- Fields
- 11 questions
- Theme
- Sunset, switchable in the preview
- Updated
- 11 August 2026
Categories
- Support
- Support Forms
- Request Forms
- Ecommerce Forms
Ideal for
- Ecommerce teams
- Support teams
- Retailers
- Small businesses
Best used in
- Returns handling
- Customer support
- Order disputes
About this template
Refunds handled over email take four messages: the request, the ask for an order number, the ask for a photo, and finally a decision. This form collects all three pieces at once, so most requests can be approved or declined on first read.
Asking for the preferred outcome separately from the reason is what stops the guessing. Plenty of people reporting a damaged item would rather have a replacement than their money back, and offering the choice up front resolves the case in one step instead of two.
The condition question is what determines whether the item can be resold, which is the actual commercial decision behind most refund policies. Add a rule so the photo upload becomes required for damaged and wrong item reasons, and leave it hidden for changed my mind.
Templates are a starting point, not legal or professional advice. Where a form carries consent, medical, or contractual wording, have somebody qualified review it against the rules that apply to you before you publish.
Fields in this template
- Full name*Short text
- Email on the order*Email
- Order number*Short text
- Order dateDate
- Reason*Dropdown
- Tell us what happened*Long text
- Which items are you returning?*Long text
- Photos, if the item is damaged or wrongFile upload
- Preferred outcome*Single choice
- What condition is the item in?*Single choice
- Please confirm*Multiple choice
Every field can be renamed, reordered, made optional, or removed once the template is open in the builder.
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